Refund and Returns Policy – Gardenzz

Last Updated: November 28, 2024

At Gardenzz, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple and hassle-free return and refund process. Please read our Refund and Returns Policy carefully to understand the conditions under which you can return products and receive a refund.

Return and Refund Conditions

We accept returns on items purchased from Gardenzz.com under the following conditions:

  • Eligibility: Returns are accepted within 30 days from the date of purchase. To qualify for a return, the item must be unused, in its original condition, and in its original packaging.
  • Non-returnable Items: Certain products are non-returnable, including custom-engraved watches, personalized items, and any products that have been altered or damaged after receipt. Please check the product description for any specific restrictions.
  • Refunds: Refunds will be issued to the original method of payment used at the time of purchase. Once your return is processed, we will notify you, and your refund will be processed within 5-7 business days.

How to Return an Item

To initiate a return, please follow these simple steps:

  1. Contact Us: Reach out to our customer support team at [email protected] or call us at (541) 567-6155 to request a return authorization. Provide your order number, the item(s) you wish to return, and the reason for the return.
  2. Return Authorization: Our team will provide you with a return authorization number and detailed instructions on how to return your item. Please note that items returned without authorization may be delayed or rejected.
  3. Pack the Item: Carefully pack the item in its original packaging with all accessories, tags, and documentation. Please include the return authorization number and a copy of your original receipt.
  4. Ship the Item: Return the item using a trackable shipping service. You are responsible for the return shipping cost unless the item was defective or an error occurred with your order.

Exchanges

Currently, we do not offer direct exchanges for returned items. If you would like to exchange an item, please return the original product for a refund and place a new order for the desired item. If you are exchanging a defective or incorrect item, please contact our customer support team for further assistance.

Damaged or Defective Items

If you receive an item that is damaged or defective, please notify us within 7 days of receiving the product. We will gladly arrange for a replacement or refund, including covering the return shipping costs. Please provide photographs of the damage or defect along with your order number when contacting us.

Shipping Costs

Original shipping charges are non-refundable, and you will be responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service to ensure the safe return of your item. Gardenzz is not responsible for lost or undelivered returns.

Processing Time

Once we receive the returned item, please allow up to 7 business days for us to process your return and issue your refund. You will be notified via email once your return has been processed. Please note that depending on your bank or payment provider, it may take an additional 5-7 business days for the funds to appear in your account.

Contact Us

If you have any questions regarding our Refund and Returns Policy, or if you would like to initiate a return, please contact us using the information below: